IT SUPPORT RECRUITMENT SPECIALISTS
IT Support Talent for MSPs — Ready When You Need It
At A&U Talent Partners, we specialise in connecting MSPs and growing businesses with skilled 1st Line Support Engineers and Service Desk Analysts.
We deliver pre-vetted candidates with experience in service desk environments, ensuring they can contribute from day one and support your team effectively.
Specialists in IT Support & Service Desk Recruitment
At A&U Talent Partners, we help MSPs and growing businesses build high-performing IT support teams.
Our team brings over 5 years of hands-on experience working in IT support, giving us a strong understanding of service desk environments and the day-to-day challenges support engineers face.
We specialise in placing 1st Line Support Engineers and Service Desk Analysts with experience across technologies such as Active Directory, Office 365, and Windows environments.
Our focus is simpledelivering technically capable candidates who can contribute from day one and support your business as it scales.
Common Questions About A&U Talent Partners
What roles do you specialise in?
We specialise in placing 1st Line Support Engineers and Service Desk Analysts into MSPs and growing businesses across London.
Do you work with MSPs?
Yes, we work closely with Managed Service Providers (MSPs), supporting them in building reliable and efficient service desk teams.
How quickly can you provide candidates?
We can typically share relevant, pre-vetted 1st line support candidates within 24–48 hours.
How do you ensure candidate quality?
All candidates are screened based on their experience in service desk environments, including technologies such as Active Directory, Office 365, and ticketing systems, as well as their communication and customer service skills.
What is your recruitment process?
We take a focused approach, understanding your requirements, sourcing and screening candidates, and only submitting individuals who are well-suited to 1st line support roles.
What are your fees?
Our fees are typically based on a percentage of the candidate’s annual salary. We’re happy to discuss this further depending on your hiring needs.
Do you offer a replacement guarantee?
Yes, we offer a replacement guarantee period for all placements, providing peace of mind when hiring.
What locations do you cover?
We primarily support clients across London and surrounding areas, focusing on on-site and hybrid 1st line support roles.